Hassle-Free
We want every scoop to be a hit. If something's not right for your pup, here's how we'll sort it — quickly and fairly.
If a product arrives damaged, incorrect, or unsuitable for your dog, let us know within 14 days of delivery and we'll make it right — with a replacement, exchange, or credit toward your next scoop box.
Because every box is a curated surprise tailored to your dog's profile, we don't accept returns of opened food or treat items for safety reasons. Unopened, sealed products can be exchanged within 14 days.
Told us about an allergy and something slipped through? That's on us. Contact us right away and we'll send a suitable replacement at no cost — your pup's safety comes first.
Email admin@treats4mates.com.au with your order number and a quick note about the issue. We'll reply within 1 business day with return instructions or a replacement arranged.
We're a small team and we genuinely care — reach out and we'll help personally.
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